Returns

Return and Exchange policy 

We truly hope that you love your new Surfdog purchases, however, we are here to help if you need to return an item.

FULL PRICED NON SALE ITEMS

If you need to return any full priced item we are happy to offer a full refund or exchange. This does not apply to any items customised or embroidered under any circumstances. 

For Exchanges If you have ordered incorrect size or colour then please reorder as required, and send the other item back for a refund

SALE ITEMS

Returns. We do not refund sale priced items but if returned we will provide a credit to spend in store to the value of the item purchased. Or you can exchange as explained below.

For Exchanges - if you order wrong size please reorder size required and return incorrect items to us. We will then refund incorrect items.

Returns must be...

  • - The returned item(s) are accompanied by a copy of the invoice or order confirmation or a note detailing the invoice number and what you require
  • - Item(s) are unworn, unwashed, unused, in the original condition 
  • - not embroidered or customized in any way
  • - returned within 30 days of purchase 

How to return an item:                

  1. Please ensure item is good as new and neatly package. 
  2. Add a note explaining your requirements, (ie please refund) and lodge at Australia Post over the counter within 30 days of receiving your delivery. 
  3. Add our email address to shipping label/satchel, so the post office can advise if they are unable to deliver and we need to collect  info@surfdogaustralia.com
  4. Please retain your tracking number & Australia Post receipt for proof of lodgement. For International customers the same applies with the carrier of your choice.
  5. Return address is 

Surfdog Australia 

C/o Collette Wano, 2 DORY Way, Warnbro WA 6169

 Faulty Items

Surfdog will pay for return shipping costs for faulty or incorrectly supplied items and offer a full refund or replacement of the goods. This does not apply to embroidered or customized items. Simply email us at info@surfdogaustralia.com.

Refund Process

Once your return is received and inspected, we will process the refund/credit and you will receive confirmation. Your refund/credit will be processed within 7 days of when we receive the return. In the case of refunds a credit will be applied to your credit card or original method of payment, alternatively, you can choose to be issued with store credit. This may take 10 business days to be processed by your payment provider.

Refunds will be processed via original payment method only (unless store credit is requested) and all refunds are processed in the original currency of the order ($AUD). Any conversion loss, will not be covered within the refund process. Store credit for returns/exchanges will be valid for 12 months from date of return. 

Surfdog does not refund any initial shipping charges or additional charges, including customs, duties or sales taxes (these are not included in our prices).

Please note:

Surfdog is not responsible for any returns lost in transit.

Returns outside of this period will not be accepted. Surfdog reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.

Surfdog does not cover the cost of international or local returns, unless the garment is either faulty or the incorrect item has been sent. 

If you require more information on returns or exchanges, please email us at info@surfdogaustralia.com

Late or missing refunds 

Please allow up to 10 business days for refunds to be processed, pending payment method/ financial institution. If you haven’t received a refund after 10 days, first check your bank account again and contact your credit card company. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet after 12 days, please contact us.