Shipping Information

Delivery Information:

All orders are despatched within 48 Hours. We despatch 3 days a week. Embroidery or custom names may take up to 5 business days before we can get into the post, although tracking numbers are allocated as soon as we put in the embroidery queue.

Standard Post We quote an estimated 5-7 business days at checkout- Australia Post states 3-5 business days. In our experience 7 days is more realistic.

Express Delivery  We quote an estimated 3-5 business days at checkout- Australia Post state that "Express Post is 'targeted' delivery in 2-4 business days within the Express Post network. 

All our products are despatched from Western Australia. Australia post quotes estimated shipping times and times are given in business days.

Redirection - when you receive tracking updates you will have an option to redirect your parcel but please be aware this will have an impact on the quoted delivery time.

Please note that we cannot be held responsible for delays within Australia Post and our couriers networks.  Australia Post do not deem an Express Parcel or Standard parcel to be lost in transit unless 30 days have passed since the item was lodged. It is then possible to lodge a missing parcel claim.

All orders will have a tracking number which we strongly recommend you check.  If you believe there is a problem with your delivery (e.g., lost), please let us know as soon as possible. Or contact Australia Post by calling 137678  

Australia Post's recent changes now allow default 'safe drop' please check your emails and phone for updates from them. If you have a preferred safe drop location please leave a note in the box under the cart. Please keep an eye on the tracking information

International Shipping is sent via Australia Post and International partners. Express is available. Please be aware that depending on your country you may be eligible for import Duties and charges.